Your Privacy
Privacy Policy
At
BOB LLC ("Business Only Broadband"), we are committed to ensuring the
privacy of our customers. This privacy policy explains Business Only
Broadband's privacy practices, including those of our Web site located
at www.bobbroadband.com ("Site"), for our customers who purchase and
use our products and services.
What is Personal Information?
Personal information is information that specifically identifies an
individual such as a customer's name, address, telephone number, e-mail
address, credit card or other account number, and information about
that individual’s activities when directly linked to that person such
as information about his or her purchases. Personal information also
includes demographic information such as date of birth, gender,
geographic area and preferences when such information is linked to
other personal information that identifies you. Personal information
does not include "aggregate" information. Aggregate information is data
we collect about a group or category of products, services or
customers, from which individual customer identities have been removed.
In other words, information about how you use a service may be
collected and combined with information about how others use the same
service, but no personal information will be included in the resulting
data. Likewise, information about the products you purchase may be
collected and combined with information about the products purchased by
others. Aggregate data helps us understand trends and customer needs so
that we can better consider new products and services, and tailor
existing products and services to customer desires.
Personal Information We Collect
As a Business Only Broadband customer, you share personal information
with us when you complete our Customer Agreement when ordering our
products or services. We collect your name, billing and installation
addresses, email address, phone number and credit card information in
this manner.
How We Use Personal Information
In general, we use personal information to process your requests or
transactions and provide you with high-quality products and services or
to inform you about other products or services we think will be of
interest. For example, we use your information to deliver products or
provide services you have purchased. When we use personal information
in our internal marketing efforts, we provide you with choices (See
Choice below) and do not disclose the information to third parties
except as described in this privacy policy. We may also receive
information from third parties with whom we have business
relationships, and will combine this information with the other
personal information we maintain about you. In such cases, this privacy
policy governs this information.
Sharing of Personal Information
We do not sell, rent or share personal information with third parties
without your prior consent except in the limited circumstances
described in this privacy policy. We share personal information with
third-party vendors who assist us in performing internal functions
necessary to operate our business. In all cases we limit the
information shared with our third-party vendors to that which is
necessary to carry out those functions. Moreover, we require them to
comply with our privacy practices, keep the information confidential
and not to use it for other purposes except as required by law. We are
not responsible for any additional information you provide directly to
these parties, and we encourage you to become familiar with their
practices before disclosing information directly to them.
We also disclose personal information when we believe it is appropriate to comply with the law (e.g., a lawful subpoena, warrant or court order); to enforce or apply this privacy policy or our other policies or agreements; to initiate, render, bill, and collect for amounts owed to us; to protect our or our customers' rights, property or safety; to protect our customers from fraudulent, abusive, or unlawful use of, our Site; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.
In addition, information about our customers, including personally identifiable information, may be disclosed as part of any merger, acquisition, debt financing, sale of company assets, as well as in the event of an insolvency, bankruptcy or receivership in which personally identifiable information could be transferred to third parties as one of the business assets of the company.
Links to Other Web Sites
Our Site contains links to other web sites. Any personal information
you provide on the linked pages is provided directly to that third
party and is subject to that third party’s privacy policy. We are not
responsible for the content or privacy and security practices and
policies of web sites to which we link. Links from our web site to
third parties or to other sites are provided for your convenience. We
encourage you to learn about their privacy and security practices and
policies before providing them with personal information.
Choice
We give you the following options to opt-out of receiving
communications from us; to request that we correct or delete your
personal information; or, in the unlikely event that we share your
personal information with any third parties for their own marketing
purposes, to opt-out of such disclosure: (1) contact Business Only
Broadband Customer Support at 1-877-627-5262; (2) email us at
support@bobbroadband.com; or (3) write to us at the following address
with your request:
Business Only Broadband
777Oakmont
Suite 2000
Westmont, IL 60559
Policy Changes
We will modify this privacy policy if our privacy practices change in
the future. We will notify you of the changes only by posting the new
policy on our Site and indicating at the bottom of the privacy policy
the date it was last updated. We encourage you to review our privacy
policy each time you visit our Site to see if it has been updated since
your last visit and to make sure you understand how information you
provide will be used.
Your Comments or Concerns
We welcome your feedback. If you have any comments or concerns about
this privacy policy or would like to contact us for any reason, you may
reach a customer service representative via e-mail at
support@bobbroadband.com or phone at 1-877-627-5262.